your information when you use our Services.
WHO ARE 'WE'?
Nikabot is a product developed and operated by Impossible Labs. When we refer to
‘we’ (or ‘our’ or ‘us’), that means
Impossible Labs Limited, registered in the UK as company number 05378095. Our
headquarters are in the UK but we operate
and have offices in Europe and USA.
For European Union data protection purposes, Impossible Labs Limited acts as a
controller in relation to your personal
data. In respect to any data transferred to third party service providers, the
businesses providing the services act as
data processors. Address details for all Impossible Labs offices are available
on our Contact us page
The full list of third party service used is listed below.
INFORMATION COLLECTION AND USE
When you add Nikabot to your team, the platform hosting your team provides us an
authentication token as well as information about
your team and its members.
When you add Nikabot to your team chat app, the service provides us with an
authentication token as well as information about your team and
its members. We store basic information such as your username, team ID and user
Whenever we need your personal data (typically, when displaying a list of
members in your team with first name, last name and profile
picture), we use the authentication token to request your information. However,
we request this data at runtime (for instance, when you
access your team's report page) and keep it in memory for the duration of your
We do not store any personal data in any database.
All this information may be visible on our website by the members of your team
but not anyone else.
We also use Google Analytics to help us analyse how our users use our websites
and services. You can find out more about this service and
how Google uses your data at https://www.google.com/analytics
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use Stripe for handling payments and Chargebee for managing the
subscriptions. In order to use Nikabot's paid accounts, a member of the
team must enter personal data such as email, credit card details, company name
and VAT number. That data is transferred directly to Stripe
and Chargebee, and is not stored by us. You can read more about their Privacy
- Stripe: https://stripe.com/privacy/
- Chargebee: https://www.chargebee.com/privacy/
You also may provide us with information during your conversations with Nikabot
on your team chat application and inside Nikabot's console
or Nikabot Report Center. If you email us, we may keep your message, email
address and contact information to respond to your request.
This information is also private.
A cookie is a small data file that is transferred to your computer's hard disk.
We use persistent cookies to store your viewing preferences
and make them available to you on your next visit. For instance, any active
filters on the reports page will be restored next time you visit
the website on the same device and browser.
Most Internet browsers automatically accept cookies and allow you to refuse or
delete them. You can instruct your browser, by changing its
settings, to stop accepting cookies. The methods for doing so vary depending on
your browser and version. You can learn about blocking or
deleting cookies through these links:
Blocking cookies will have a minor negative impact on the usability of the
Our third party service providers (Stripe, Chargebee, Intercom, Google
computer when you visit our website.
Nikabot uses a variety of third party services to help provide our Services,
such as hosting our site and to help us understand and
improve the use of our Services, such as Google Analytics. These third-party
service providers may collect information sent by your
browser as part of a web page request, such as cookies or your IP address.
Here’s a list of third party entities that may collect
some of your data:
|3rd Party Service
||File Storage and Cloud Computing
||(Hosted by AWS)
MODIFYING AND DELETING YOUR PERSONAL INFORMATION
You can delete or update the personal data we use by editing your profile in
your team chat application, our records will be
updated immediately and none of the previous information will be saved.
You can also permanently delete your Nikabot account by emailing us at email@example.com.
INFORMATION SHARING AND DISCLOSURE
Law and harm
Notwithstanding anything to the contrary in this Policy, we may preserve or
disclose your information if we believe that it
is reasonably necessary to comply with a law, regulation or legal request; to
protect the safety of any person; to address
fraud, security or technical issues; or to protect Nikabot's rights or property.
intended to limit any legal defenses or objections that you may have to a third
party, including a government’s request to
disclose your information.
Business Transfers and Affiliates
In the event that Impossible Labs Limited is involved in a bankruptcy, merger,
acquisition, reorganization or sale of assets,
your information may be sold or transferred as part of that transaction. This
as transferred to the new entity. We may also disclose information about you to
our corporate affiliates in order to help
provide, understand, and improve our Services and our affiliates’ services.
Non-Private or Non-Personal Information
We may share or disclose your non-private, aggregated or otherwise non-personal
information after we have removed any private
personal information (such as your name or your company name).
Do Not Track
Please note that we do not alter our website’s data collection and use practices
when we see a Do Not Track signal from your browser.
CHANGES TO THIS POLICY
the policy will govern our use of your
information and will always be at https://www.nikabot.com/privacy/.
If we make a change to this policy that, in our sole discretion, is material, we
will notify you via an email to the email address associated
with your account. By continuing to access or use the Services after those
Effective: October 19, 2020