Nikabot is a product developed and operated by Impossible Labs. When we refer to ‘we’ (or ‘our’ or ‘us’), that means Impossible Labs Limited, registered in the UK as company number 05378095. Our headquarters are in the UK but we operate and have offices in Europe and USA.
For European Union data protection purposes, Impossible Labs Limited acts as a controller in relation to your personal data. In respect to any data transferred to third party service providers, the businesses providing the services act as data processors. Address details for all Impossible Labs offices are available on our Contact us page (https://www.impossible.com/contact-us). The full list of third party service used is listed below.
When you add Nikabot to your team, the platform hosting your team provides us an authentication token as well as information about your team and its members.
When you add Nikabot to your team chat app, the service provides us with an authentication token as well as information about your team and its members. We store basic information such as your username, team ID and user ID.
Whenever we need your personal data (typically, when displaying a list of members in your team with first name, last name and profile picture), we use the authentication token to request your information. However, we request this data at runtime (for instance, when you access your team's report page) and keep it in memory for the duration of your session.
We do not store any personal data in any database.
All this information may be visible on our website by the members of your team but not anyone else.
We also use Google Analytics to help us analyse how our users use our websites and services. You can find out more about this service and how Google uses your data at https://www.google.com/analytics and https://www.google.com/policies/privacy/partners/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Stripe: https://stripe.com/privacy/
- Chargebee: https://www.chargebee.com/privacy/
You also may provide us with information during your conversations with Nikabot on your team chat application and inside Nikabot's console or Nikabot Report Center. If you email us, we may keep your message, email address and contact information to respond to your request. This information is also private.
A cookie is a small data file that is transferred to your computer's hard disk. We use persistent cookies to store your viewing preferences and make them available to you on your next visit. For instance, any active filters on the reports page will be restored next time you visit the website on the same device and browser.
Most Internet browsers automatically accept cookies and allow you to refuse or delete them. You can instruct your browser, by changing its settings, to stop accepting cookies. The methods for doing so vary depending on your browser and version. You can learn about blocking or deleting cookies through these links: Chrome, Firefox, Opera, Internet Explorer, Safari, Edge.
Blocking cookies will have a minor negative impact on the usability of the website.
Nikabot uses a variety of third party services to help provide our Services, such as hosting our site and to help us understand and improve the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address. Here’s a list of third party entities that may collect some of your data:
|3rd Party Service||Purpose||Data Location|
|Heroku||File Storage and Cloud Computing||USA|
|Google Analytics||Traffic Analytics||USA, EU|
|Chargebee||Subscription Management||(Hosted by AWS)|
You can delete or update the personal data we use by editing your profile in your team chat application, our records will be updated immediately and none of the previous information will be saved.
You can also permanently delete your Nikabot account by emailing us at email@example.com.
Law and harm
Business Transfers and Affiliates
Non-Private or Non-Personal Information
We may share or disclose your non-private, aggregated or otherwise non-personal information after we have removed any private personal information (such as your name or your company name).
Do Not Track
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
Effective: October 19, 2020